Sr. Field Service Engineer - Ultrasound

Location: San Francisco, CA
Job Type: Direct Hire
Salary: $125,000.00 - $125,000.00
Date: 10/25/2017
Job ID: 02498463
Job Description
Sr. Field Service Engineer - Ultrasound

Our client, an innovator and industry leader, is seeking a Sr. Field Service Engineer for their ultrasound division.


Compensation:
$125K + incentives

Travel:
75% Travel

Duties:
  • Serve as customer facing senior technical resource and work in collaboration with biomed engineers and other senior staff members at the tier one hospitals
  • Use effective troubleshooting techniques to respond to complex technical issues for the end user. Identify problems and coordinate appropriate corrective and preventive action
  • Conduct periodic meetings with the end user to develop a strong working relationship and to ensure customer satisfaction
  • Periodic visits to international headquarters
  • Prepare monthly activity reports with specific technical issues and resolutions
  • Present to the customer the client's story and service strategy during the sales presentation
  • Self-directed, able to prioritize and effectively handle multiple service issues at one time in high pressure situations which requires a cool and professional manner
  • On-site troubleshooting and resolving complex technical problems on Ultrasound equipment in a medical environment
  • Drive customer satisfaction through service excellence by conducting preventive maintenance, managing repair/parts cycle times
  • Have a very high level of product knowledge
  • Build a service data base of information to align with our corrective action systems
  • Travel to the field to train and or resolve customer issues
  • Attend and complete all required training and certification exams
  • Learn to be proficient in service and repair of all systems (current, new, and updates)
  • Be able to work independently and take ownership of customer base
    • Be completely self-sufficient in the field
    • Manage time effectively; prioritize and make good business judgments and decisions in relationship to efficiency, effectiveness while meeting daily service expectations
  • Become and remain compliant with REPtrax and VendorMate



Qualifications
  • Technical Degree in Software Engineering or Electrical Engineering
  • Field Service Experience of 10 years +
  • Relevant and demonstrable technical support service experience in the Ultrasound environment
  • ISO, FDA, CMDR Awareness Training and Product Complaint System, or Certification – Health Stream
  • Experience with mechanical devices, tools and test equipment, telecommunications systems, and working knowledge of computer networking
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